Response Time
Manekispins support is available to help with questions, account-related issues, technical concerns, or general feedback. Contact us via live chat for immediate help, by email for verification and payment documents, or by phone for account and withdrawal enquiries. Our team can guide you through deposits, ID checks, bonus queries, and responsible-play tools. We aim to respond quickly - live chat within minutes and email replies within 24 hours to resolve routine issues as efficiently as possible.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (live chat: immediate, email reply within 24 hours) |
| General Enquiries | [email protected] (billing, account updates, document submission and verification status) |
| Affiliate Enquiries | [email protected] (partnerships, tracking, promotional materials and payments) |
| Phone | +1 416 537 8421 (calls and SMS in English and French) |
| Working Hours | 24/7 (document checks Mon-Fri, 09:00-18:00) |
Email assistance
Email is the preferred way to contact us for detailed requests, account issues, or any situation that needs explanations or supporting documents. Please include a clear subject line, your account username, and current contact details so we can respond without delay. Attach copies of any relevant documents and allow up to 48 hours for a full reply on complex cases.
Contact Form
Response Time
Our support team aims to respond quickly. Most inquiries receive a reply within one business day. For straightforward account or payment questions you can expect faster answers, while complex issues such as KYC reviews or dispute investigations may require additional time depending on the case. We’ll keep you updated on progress and provide estimated timelines when a matter takes longer.
Feedback
Your feedback helps us improve Manekispins. If you have suggestions, ideas, or notice anything that could be clearer, please share them - we read every message and use input to refine our site, promotions, and support. Short notes or detailed reports are both welcome; we review submissions carefully and act on common requests to make the experience smoother for Canadian players.